Return Policy

Returns and Refunds Policy

Thank you for shopping at Coolaid.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 10 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund..

What items are returnable?

  • The product was purchased in the last 10 days
  • The product is in its original packaging
  • You have the receipt or proof of purchase.
  • Unwashed and Unworn

What items are non-refundable?

  • Free gifts, promotional items, discounted items or items purchased with promo codes

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Please contact us before you send the product:

By email: sales@coolaid.com

Send the product with its original packing and the receipt or proof of purchase, to:

 1490 West Whiskey Way Wickenburg, AZ 85390 USA

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.  All products must be shipped UPS, Fedex Ground or through the USPS, standard.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: sales@coolaid.com

http://returns.coolaid.com